1. Handling of personal information

We will limit the use of personal information to the extent necessary for applying for our products and health services and for our operation and management, and will handle only that range.
In addition, we will inform the customer in advance of the purpose of use and use it after obtaining their understanding.
We will not use personal information beyond the scope necessary to achieve the purpose of use specified in advance.
We will take measures for that.

2. Compliance with laws and regulations

We will comply with Japanese laws and regulations regarding the protection of personal information, guidelines set by the government, and other norms.

3. About safety management

We will prevent unauthorized access to personal information, loss, destruction, falsification, leakage, etc. of personal information, strive for safe and accurate management, and take corrective measures.

4. Inquiry window

For inquiries regarding our handling of personal information, please contact the following consultation desk.
Personal information consultation desk
Inquiries from the Web: Please contact us from here.
TEL ：050-2000-5267
Business hours 9: 30-17: 00 (excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays)
Email：privacy@sapa.co.jp
〒163-0410
2-1-1, Nishi-Shinjuku, Shinjuku-Ku, Tokyo
To SaPa Co., Ltd. Personal Information Protection Counter Manager

5. Improvement of personal information protection mechanism

We will build a personal information protection management system that complies with ISO / IEC27001 and manage customer information based on it.
In addition, this management system will be reviewed as appropriate to make continuous improvements.

October 1, 2007 (established)
August 25, 2017 (revised)
SaPa CO.,LTD.
Representative Director Toshiaki Mori
Manager Takuya Sato

* This policy applies not only to your personal information, but also to all personal information we handle, such as our staff information.

Handling of personal information

We use personal information for the following purposes and handle it based on the "Personal Information Protection Policy".
If you have any questions about the handling of personal information, please feel free to contact the personal information inquiry desk.

１． Purpose of use

1) Purpose of use in mail-order sales

1. To provide our services
   • Shipment of goods
   • Information on the next home-based drug placement, etc.
2. To provide information about our services and products
   • Answers to inquiries
   • Sending catalogs, direct mail, e-mail newsletters, etc.
   • Providing related after-sales services
   • Providing information on new products and services
   • Information about stores and special events
   • Guidance of cooperation for questionnaire survey
   • Delivering other life-related deals
3. To provide information about companies that we deem appropriate
   • Sending catalogs, direct mail, e-mail newsletters, etc.
   • Sending free samples, etc.
4. For creating statistical data for marketing, sales promotion, and product planning
   (However, individuals cannot be identified.)
5. For credit judgment, developing credit, and credit management related to transactions with companies

2) Purpose of use in the mail examination service using the health examination kit

1. To provide our services
   • Shipment of goods
   • As information necessary for conducting tests and analyzing test results
   • Sending results
2. To provide information about our services and products
   • Answers to inquiries
   • Sending catalogs, direct mail, e-mail newsletters, etc.
   • Providing related after-sales services
   • Providing information on new products and services
   • Information about stores and special events
   • Guidance for cooperation in the questionnaire
   • Delivering other life-related deals
3. To provide information about companies that we deem appropriate
   • Sending catalogs, direct mail, e-mail newsletters, etc.
   • Sending free samples, etc.
4. For creating statistical data for marketing, sales promotion, and product planning
   (However, individuals cannot be identified.)
5. For credit judgment, developing credit, and credit management related to transactions with companies

3) Purpose of use in health services from health insurance associations, etc.

1. Personal information about customers (union members, etc.)
   • Accepting applications for products such as household medicines, health appliances, souvenirs, etc., which are implemented as health services for health insurance associations, etc., shipping of applied products, etc.
   • Input / aggregation of questionnaires, etc. conducted as health services for health insurance associations, etc.
     (However, individuals cannot be identified.)
   • Answers to inquiries
2. Personal information about our business partners
   • Contact, cooperation, negotiation, contract fulfillment, performance request, etc. with business partners (health insurance associations, etc.)
3. For credit judgment, developing credit, and credit management related to transactions with companies

4) Purpose of use in welfare programs, etc. from mutual aid associations, welfare service providers, etc.

1. To provide our services
   • Shipment of goods
   • Information on the next mediation of regular medicine, etc.
2. To provide information about our services and products
   • Answers to inquiries
   • Sending catalogs, direct mail, e-mail newsletters, etc.
   • Providing related after-sales services
   • Providing information on new products and services
   • Information about stores and special events
   • Guidance of cooperation for questionnaire survey
   • Delivering other life-related deals
3. To provide information to mutual aid associations, welfare service providers, etc.
   • Sending catalogs, direct mail, e-mail newsletters, etc.
   • Sending free samples, etc.
   • Providing related after-sales services
   • Providing information on new products and services
   • Information about stores and special events
   • Guidance of cooperation for questionnaire survey
   • Delivering other life-related deals
4. To create statistical data for marketing, sales promotion, and product planning (however, individuals cannot be identified)
5. For credit judgment, developing credit, and credit management related to transactions with companies

２． About the provision of personal information to a third party

Provision of personal information to a third party

1. We will not provide the personal information provided by the customer to a third party except with the explicit consent of the customer.
   However, in the following cases, consent for use and provision shall not be obtained.

   • When required by law
   • When it is necessary to protect the life, body or property of a person, improve public health or promote the sound development of children, and it is difficult to obtain the consent of the person.
   • When there is a risk that a national institution, a local public body, or a person entrusted with it may hinder the execution of affairs stipulated by laws and regulations by obtaining the consent of the person.

   In addition, we may publish the aggregated results of statistically processing personal information, but this does not include information that can identify individual customers.

３． About entrustment of personal information

Entrustment of personal information

Telephone reception, shipping of products / samples and health information, shipping of DM, distribution of e-mail newsletter, confirmation with the card company when using a credit card, storage of sales price by convenience stores and companies specializing in price storage, etc. Therefore, we will outsource personal information to outsourced companies to the extent necessary. In this case, we will outsource only to outsourced companies that have contracts regarding confidentiality, prohibition of unintended use, and safety management.

In the above items, it is voluntary for the customer to provide personal information, and if it is not provided, no disadvantage will occur.

４． About acquisition of personal information from minors

Acquisition of personal information from minors

If you are a minor and want to use this service (mail order, mail order, etc.), please apply after obtaining the consent of your guardian.

How to apply for disclosure, correction, suspension of use or suspension of provision to a third party

If there is a request from the person (including an agent) regarding disclosure, correction, use and suspension of provision of personal data held by the company, we will promptly confirm the person. Correspond.
We also respond to questions, complaints, and inquiries regarding our handling of personal information. However, we may not be able to meet your request regarding the deletion of personal data if it violates the legal storage obligation.

１． Procedure

For complaints regarding disclosure, correction, suspension of use or suspension of provision of personal information to third parties, please fill out the required items on the prescribed application document "Invoice for personal information" and submit it by mail. Applications can only be submitted by mail. In principle, we cannot accept any other method. Please note that the shipping fee will be borne by the individual.

(1) Mailing counter

〒163-0410
2-1-1, Nishi-Shinjuku, Shinjuku-Ku, Tokyo
SaPa CO.,LTD. Personal Information Protection Counter Manager

(2) Identity verification procedure

1. In order to confirm that the request is made by the person or his / her agent, please enclose the following documents when you mail the prescribed application documents.
   The following documents enclosed will be copied.
   Please note that the documents will be managed in accordance with our information management standards, but will not be returned.

   • Identification

     • A copy of your driver's license or passport
     • If you do not have a copy of your driver's license or passport, one of a copy of your seal certificate, family register, health insurance card or pension book

   • Agent confirmation

     • Identity verification of the agent ⇒ Same as "Identity verification" above
     • Confirmation of proxy rights
       (Legal agent) Copy of documents showing the proxy relationship between the person and the legal agent, such as a copy of the family register and a certificate of registered matters for adult guardianship.
       (Voluntary agent) Power of attorney stamped with the person's seal, certificate of the person's seal

   • Fee

     • Disclosure fees: Not required

   • Response from us to the application As a general rule, we will reply to you in writing by mail only for you within 7 days after the required documents arrive at us.